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Waterville Maine CRM Consultants

Customer Relationship Management (CRM)

We offer consulting services for the deployment and customization of many clouds and open source CRMS. For example, SuiteCRM, OroCRM, Dynamics CRM, Salesforce, and Zoho CRM

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Learn how a CRM Solution, provided by Pegas, can increase your customer’s satisfaction, maximize sales, and improve your business efficiency.

A CRM or Customer Relationship Management is an umbrella term that encompasses all the practices, strategies, and technologies that a company or business employees to interact and deal with its existing as well as potential customers. A complete CRM solution will help you improve relationships with all individuals associated with your business including not just customers but service users, colleagues, and even suppliers. It enables businesses to analyze interactions and data of individuals throughout the customer lifecycle, helping them in customer retention, sales growth and just improving overall business performance. Today’s customers are more aware and intelligent. They want a more personalized and tailored experience wherever they go, and in whichever service they avail. Millennials particularly are not satisfied with old marketing techniques and methods. They demand multiple points of communication with a company and expect a seamless user experience across all devices and platforms. Delivering a cross-channel can be challenging for any company and that is where CRM comes in.

CRM systems are designed with the goal of improving business relationships by providing all information on customers from different channels in a single place. They also enable staff with detailed information about customers’ personal information, buying preferences, previous purchase history, etc. when they interact with them for addressing any concerns they might have.

How a CRM can help your Business.

Contact Management

Manage all data from customer interactions and contacts from one place.

Sales Funnels

Track Sales through different stages of the sales funnel process.

Social Media Integration

Track and learn your customers’ likes and dislikes to better sell your latest products.

Mobile Ready

Modern CRMS are mobile allowing access to valuable customer data on the go.

CRM Automation

Automate repetitive tasks to save you time and money, while increasing productivity.

Location Based Service

Provide targeted offers and marketing campaigns to a specific geographical location.

Process Optimization

Get new insights into customers preferences allowing you to make data driven decisions.

Reporting and Dashboards

Dashboards that put all information in one place so you spot patterns and trends easily.

CRM Solutions suited for Small to Medium-Size Businesses

SuiteCRM

Suite CRM is probably the best-known open source CRM project that forked from sugar CRM. The system is completely customizable allowing you to add new fields and forms anywhere you need.

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Mautic Email Automation

If you can Email it, you can Automate it with Mautic! Schedule and plan Email campaigns, design templates, drive customer engagement with newsletters, even send out special invites or coupons.

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OroCRM

OroCRM is a relatively new CRM that was released in the last five years. Oro focus in on e-commerce integration. If you run an e-commerce store leveraging Oro will keep you connected with your customers.

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Microsoft Dynamics CRM

Microsoft Dynamics CRM is an effective customer relationship management software system that has allowed many business gain a competitive edge on their competition.

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Zammad For Helpdesk

Supporting the needs of your office staff or customers is vital, and Zammad Helpdesk will help you track issues and visualize the problems and solutions that take place every day.

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Open Source CRM

When a business chooses an Open Source ERP that gives many modules to run their business. Open Source ERP Systems allows a business to track every step of their customer’s journey.

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Get started with an open source CRM that fits your need; improve your customer satisfaction, sales cycles, and retention.

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Additional Resources

Blog

Get the latest information about the changes in open source CRM software and what you need to implement an open source CRM at your business.

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Case Studies

Get our latest case studies on how we are helping small to medium-size business, just like yours, create new and innovative solutions.

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Brochure

Still not convinced you need a Customer Relationship Management system or maybe you just want a hard copy of our solution options.

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