Learn how a CRM Solution, provided by Pegas, can increase your customer’s satisfaction, maximize sales, and improve your business efficiency.
A CRM or Customer Relationship Management is an umbrella term that encompasses all the practices, strategies, and technologies that a company or business employees to interact and deal with its existing as well as potential customers. A complete CRM solution will help you improve relationships with all individuals associated with your business including not just customers but service users, colleagues, and even suppliers. It enables businesses to analyze interactions and data of individuals throughout the customer lifecycle, helping them in customer retention, sales growth and just improving overall business performance. Today’s customers are more aware and intelligent. They want a more personalized and tailored experience wherever they go, and in whichever service they avail. Millennials particularly are not satisfied with old marketing techniques and methods. They demand multiple points of communication with a company and expect a seamless user experience across all devices and platforms. Delivering a cross-channel can be challenging for any company and that is where CRM comes in.
CRM systems are designed with the goal of improving business relationships by providing all information on customers from different channels in a single place. They also enable staff with detailed information about customers’ personal information, buying preferences, previous purchase history, etc. when they interact with them for addressing any concerns they might have.
How a CRM can help your Business.
Manage all data from customer interactions and contacts from one place.
Track Sales through different stages of the sales funnel process.
Social Media Integration
Track and learn your customers’ likes and dislikes to better sell your latest products.
Modern CRMS are mobile allowing access to valuable customer data on the go.
Automate repetitive tasks to save you time and money, while increasing productivity.
Location Based Service
Provide targeted offers and marketing campaigns to a specific geographical location.
Get new insights into customers preferences allowing you to make data driven decisions.
Reporting and Dashboards
Dashboards that put all information in one place so you spot patterns and trends easily.
CRM Solutions suited for Small to Medium-Size Businesses
Suite CRM is probably the best-known open source CRM project that forked from sugar CRM. The system is completely customizable allowing you to add new fields and forms anywhere you need.Learn More
Mautic Email Automation
If you can Email it, you can Automate it with Mautic! Schedule and plan Email campaigns, design templates, drive customer engagement with newsletters, even send out special invites or coupons.Learn More
OroCRM is a relatively new CRM that was released in the last five years. Oro focus in on e-commerce integration. If you run an e-commerce store leveraging Oro will keep you connected with your customers.Learn More
Zammad For Helpdesk
Supporting the needs of your office staff or customers is vital, and Zammad Helpdesk will help you track issues and visualize the problems and solutions that take place every day.Learn More
Open Source CRM
When a business chooses an Open Source ERP that gives many modules to run their business. Open Source ERP Systems allows a business to track every step of their customer’s journey.Learn More