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Waterville Maine IT Solutions Consultants

White Label Support

Full-Service white label support for your business

Become a Pegas Technology Solutions Partner Today. We are a IT Company offering Digital Marketing, Web Design and Development and a range of technology-related services.

Pegas Technology Solutions has established a network operation center and managed outsourced support environment. We assist our clients in managing and maintaining their helpdesk/ CRM system and by doing this we have been able to help our white label partners resolve their client’s issues quickly.  

Help desk support

Our professionals quickly respond to various questions and issues from your clients. We manage technical support services hosted on available platforms ranging from WHMCS to Kayako, osTicket, etc.

Live chat support

We place ourselves as your company live support agents and help you respond to your client's issues and questions. We can help you deploy a live chat system or we can use what ever system you have chosen.

Phone support

We act as if you or your support staff are the ones responding to client questions. We offer your clients a customized greeting and provide necessary assistance regarding your company's services.

Server management

Our experts monitor your server 24/7 and fix security or uptime issues as quick as possible. We also audit and maintain your servers so that you get the best performance and uptime for your server or VPS.

How We Support You

Multi-channel support

Your clients can reach us through several communication channels ranging from phone, live chat, help desk to email.

Security audits & hardening

We are constantly monitoring your servers through our automated tool, allowing us to deploy patches and ensure your server is secure.

Flexible support coverage

You can choose the nature of the coverage you need. Our packages cover night time, weekend only, hourly and lots more.

Backup management

We make sure that your servers and websites are constantly backed up so you don’t have to worry if you need to perform a restore.

Server updates & patching

We help you keep your servers optimized, updated, secured, and patched when system updates are released.

Pre-sales support

If your prospective customers need help understanding your service features, we’ll guide them towards the right package.

Is Pegas Technology Solutions a good fit for your business?

We build partnerships with our customers believing that their success is our success. We look forward to helping you build your business. Contact us today and stop worrying about the technology that runs your business.

Your business deserves IT outsourcing and managed services that just work. The day you start using Pegas Technology Solutions you will stop thinking about all of your IT related headaches and start to grow your business.

  • Roadmap Planning
  • SLA Backed IT Services
  • Monthly Review Meeting
  • Remote and On-Site Support
  • Industry Focused Management Solutions
  • Network Device Monitoring
  • Computer and Server Remote Monitoring and Management

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