Needing to be competitive and continually advancing our customers have started transforming the way they approach their IT infrastructure. Modern IT has allowed us to leverage new technologies and scale on demand to achieve the goals of the businesses we support. While using the proactive approach, there still is a need for emergency support.
There is nothing worse than when you are a business owner, and one of your primary services goes down. This could be a network firewall, switch, server, CRM, ERP, etc. this can bring your business to a complete halt, as many people depend on it to work. No matter if you’re one of our managed IT customers or a new client, we will dispatch the best engineer or technician to resolve your current issues quickly. Pegas Technology Solutions engineers are experts and use advanced troubleshooting techniques to isolate the source of the issue.
Benefits of Desktop and Server Support
Once we get your call and go onsite our first priority is to get services restored in a working manner. We quickly troubleshoot the issue and determine the cause and fix the issue. This could be installing a patch, replacing a failed device, rebooting the server, completing a failover procedure, etc.
It not enough to just take the break-fix approach to information technology. You cannot afford to sit around and wait for vital services to fail. We promote proactive IT so we can detect servers, network and device issues before they fails completely. There is usually a sign that a device will fail soon and without monitoring software to detect you could suffer from downtime.
When we solve a hardware or software failure, it is important to pinpoint what caused the issue in the first place. Pegas Technology Solutions’ technicians and engineers not only solve the direct issue, we take it a step further to discover what caused the error. We look at system logs to learn what processes were affected to prevent the issue from recurring.